About Us 1

• What is cultsport.com and what does it offer?

Ordering 8

• Do I need to create an account before I order?
• Can I cancel my order after I’ve placed it?
• Why is my order cancelled?
• How can I get the invoice for my order?
• What type of taxes are charged on my order?

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Delivery 7

• How can I track my order?
• How can I cancel my order?
• I just placed an order. When will it be shipped?
• Why is the delivery of my order delayed?
• Is it safe to share the OTP with the delivery executive at the time of delivery?

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Exchange/Return 8

• Can I Exchange/Return my product?
• How to initiate the Exchange/Return of my product?
• When can I expect the delivery executive to pick up my product for return?
• When can I expect the delivery and pickup of the exchange?
• Why did the return pickup of my product fail?

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Payment/Refund 12

• How can I pay for my order?
• How to redeem Fitcash?
• How will I receive the refund for my cancelled/returned prepaid order?
• How will I receive the refund for my cancelled/returned cash-on-delivery (COD) order?
• How will I receive the benefits of the gift voucher/gift card if the order is cancelled or returned?

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Retail/Business Enquiry 4

• How many cult retail stores are there?
• Where are the cult retail stores located?
• Which products are available in the cult retail stores?
• What are the store timings?

Product-Related General Queries 1

• What is the standard shoe size chart?

Treadmills 3

• Should I use a stabiliser for my treadmill?
• How often should I lubricate my treadmill?
• How long can I use my treadmill?

Smartwatches 5

• Why am I not able to return/exchange my cultsport order?
• How do I download the cult watch app on my phone?
• How do I set up my cult watch smartwatch?
• Is the watch water resistant?
• How do I track my workouts in Sports Mode?

Warranty Policy 10

• Warranty Policy
• Domestic Treadmill Warranty
• What is covered in the Warranty?
• What is not covered in the Warranty?
• Recommendation:

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