Exchange/Return

Can I Exchange/Return my product?
Yes, you can exchange/return the product if the exchange/return policy is applicable to it. Further product-specific details are given on the product displa... Read More
How to initiate the Exchange/Return of my product?
You can initiate an exchange/return of the product directly from the website or the app. To initiate an exchange from the website, follow the below-ment... Read More
When can I expect the delivery executive to pick up my product for return?
Your order will be picked up within 5 to 7 working days.
When can I expect the delivery and pickup of the exchange?
Your exchange will be a hand-to-hand exchange and it will be delivered and picked up within 5 to 7 working days.
Why did the return pickup of my product fail?
The return pickup of your order can fail due to any of the following reasons: You were unavailable and could not receive the call from the delivery exe... Read More
Is it safe to share the OTP with the delivery executive at the time of return pickup?
You should only share the OTP with the delivery associate at the time of return pickup. Please do not share the OTP with anyone over the phone call.
Why am I not able to initiate the exchange request for my order?
Your exchange request could have not been placed because of the following reasons: The requested product is out of stock. The listed address is not servi... Read More
Why am I not able to initiate the return of my order?
Your return request could not be placed due to any one of the following reasons: Your pincode could be under a non-serviceable zone temporarily. Please wa... Read More