You can follow the steps below to return your 'Cash on Delivery' (COD) purchase. Once the product is picked up by the delivery executive, the refund for the amount you've paid will be initiated back into the payment source you'd chosen.
Steps to initiate the return of your COD order:
1. Log into the cure.fit app and tap on the profile section.
2. Go to 'Orders'
3. Tap the cultsport COD order which you wish to Return
4. Click on 'Exchange/Return' button
5. Scroll down to "What Do you prefer?" and select 'Return'
6. Choose the appropriate reason for return
7. Click on 'Select Refund Mode'
8. Select your preferred refund mode from among UPI OR Bank Account
9A: If you choose 'Bank Account', please enter your name, bank's IFSC code, account number and account type.
9B: If you choose 'UPI', please enter your UPI ID
10. Click on 'Verify and Save'
How to track your refund after return initiation:
1. Once you've initiated a return, please wait for your product to be picked up. To track the pickup of a COD order you've returned, click HERE
2. Once your product is picked up, the refund for any payment done for the order will initiated instantly and reversed back to the same source within a maximum of 7-10 days.
3. If fitcash was used in the transaction, it will be reversed to your account ONLY WHEN the payment to any other source (eg: UPI OR bank account) used in the transaction is credited back to that source.