If there’s more than 60 mins left for your session, you can cancel your session from the app or website. However, if there’s less than 60 mins to go, this session will be considered a “no show”.
If you exhaust all the pre-set penalty free no shows allocated to your account, this no show will lead to a deduction in the number of membership days by 1 for a Cult pack and for a monthly subscription, by Rs 100 will be added to your monthly amount.
However, you can also reverse this no-show as an exception.Just log into the app and select the session for which you forgot to cancel the session from the ‘Plan’ tab and tap report a problem. But use it wisely & sparingly as this exception will only be available twice during your tenure with us and will not refresh when you renew your membership.