If for any reason you will not be able to attend your session, we encourage you to CANCEL that session. This allows other users to book your slot. Sessions can be canceled til 60 mins before the session. Not marking attendance for a booked session may lead to a penalty.
If you miss marking attendance for a free trial, you will lose 1 free trial.
For mind.fit members, for each session that you do not mark attendance, you will lose one day of mind.fit membership. But, don’t worry, we’ve got you covered for days when you can’t avoid a last minute change of plan or simply forget to mark attendance.
Each mind.fit pack has a pre-set number of “no shows” (when attendance is not marked for a booked session) that you are entitled to post which every no show will lead to a reduction of one day each from your membership.
The number of pre-set penalty free no shows for each pack -
- 1 Month weekend unlimited - 4
- 3 Month unlimited - 6
- 6 Months unlimited - 12
The number of pre-set penalty free no shows
- 2 no shows per month. Post this limit, every no show would lead to a penalty of Rs.50
- No-show penalty amount will be added to your next month’s bill
In addition to the penalty-free no-shows, if you accidentally miss marking your attendance or canceling a class, you can also get the “no show” reversed as an exception. Just log into the app and select the session you missed from the ‘Plan’ tab and tap report a problem. But use it wisely & sparingly as this exception will only be available twice during your tenure with us and will not refresh when you renew your membership